Wednesday, June 23, 2010

Quik2Go , Quick 2 Go

On Saturday, 19 June 2010, im giving Quik2Go Touch N Go a second chance after my 1st attempt back in March 2010.

I thought , i expect, the Quik2Go services will improve over the last 3 months and im testing my internet speed on that movement was good and only i dare to try to reload my TouchNGo card with Quik2Go services. 

Here begins of a series of process and photos.
Checking my card status:

Testing the card reader

Pressed submit and its took about few second to read the card.

I still have balance of RM7.10

Reload history.. which i 1st reload 3 months back 

Ok, now i got confidence to begin my Touch n Go reload via Quik2Go.. before that, i do make sure my internet was normal! 

Reading the card again.... 

Only 1 credit card bank can reload which is CIMB and only RM100.00 available 

Key in your credit card number and all the details in below....

After keyed all the detail, clicked submit and its show " Initialize Transaction in progress"

Then the message changed to "Processing secure fund in progress..."

Then i guess the website is directed to Direct Access CIMB for Mastercard SecureCode verifiy where i have to key in my personal message... 

Yes, im right, its loading...MasterCard SecureCode
After loading, i keyed in my personal message. for this screen, i did not print screen...
After tht, i press to continue and guess what..... 


oh shit, i was surprised by this website! Omg.. i feel helpless...i wanna RAGE...Since its showing this kind of message, i was hoping that the transaction did not went through! I was hoping! i Hope... 
So, i called the Direct Access Customer service... and check... to my surprise again, OMG...
my RM100.00 is being charged! 
Its went through yet showing this kind of message! 
I WANNA RAGE!
)(*&^%$#@!@$#%^&*())*^$%^&%&*^*^&*&*&^*&%^&%&**)&*)&^*&^)  

Knowing that my card being charged RM100.. hope that Quik2Go system able to show the reload.. so i quickly go checks my card status... 

Checking at Reload history for today and its show NO DATA.. im sad and disappointing!

Knowing the Direct Access Customer Service is helpless nothing can offer to help me, i called Touch N Go Customer service to lodge a complaint and ask them to check!

Its Saturday noon, how many people would be calling TouchNGo customer service, i thinks it should be less people! I choose ENGLISH and the line being get cut while waiting! WTF WTF... i tried twice, twice also the same! 

Frus up, then i choose MALAY language, guess what, immediately got people answer my call...

The customer service asked me to click on RELOAD RECOVERY and its show no transaction. WTF...
The CS took down my card serial number and said they will revert in 2 working days... which im expected. LAZY Technical TEAM of Touch n Go!

Today is Tuesday, i did not received any call from Touch N Go.. so How now Touch N Go ? Where is my RM100 gone to? I want my money back!

Food for thought : in this scenario, who should i blame? 

CIMB for not being helpful enough? CIMB just playing "tai-chi" pushing the problems to TouchNGo... I remember long long time ago, when im purchase a reload card via Maybank2u.com.my and the transaction was not went through yet my money being deducted. I called the customer service and complaint, and they eventually reverted back to me in promised time.

While TouchNGo Customer service are not performing up to standard as set by themselves.. 2 working days to settle customer problem also failed to achieve!

TouchNGo, being the only, monopoly the market segment in whole Malaysia yet fail to perform in this case CIMB Quik2Go.. Sad Sad. its just sad... 

While on other hand, my twitter friend MX510 said his Maybank TouchNGo Zing card are doing fine!

Conclusion: You know I know who should I blame to...

4 comments:

Lukey Cher Hong said...

ouch on the missing RM 100.. should sue the company

nana said...

oh poor you! did you get your RM100 back?

vin_ann said...

Im, ME vin_ann definitely get back my RM100... just matter of time.

Anonymous said...

I'm facing similar problem (Failed to reload without any trails)......I think I should call up CIMB to get check whether my 100 ringgit reload already being charged to my direct access!!

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