Touch 'N Go Centre @ KL Sentral

It's Friday. it's during fasting month. To be honest, i'm trying my luck to buy a smart tag during Friday lunch hours, skipped my lunch and just had bread in the car while driving to KL Sentral.

There's only two counters available to service the CUSTOMERS. Fasting month? no idea. TnG centre should be sensitive on Friday lunch time would be peak period where everyone like me trying to settle / buy Touch N Go card or Smart Tag. 

Took my number. 2027 while there's 2022, only 5 numbers in front of me. I was thinking, 5 should be fast. Whose know i'm wrong! )(*&^%$#@!@$%^&&.... i waited bloody 45 mins to reach my turn! 

During the 45 mins, nothing else better to do, thus observation ! There's weakness in Touch n Go Centre, which the staffs never bother to care / take note even it's just small matters which would be able to reduce the waiting time for customer and better processing! 

For example, i'm buying Smart Tag. What's a procedure to buy a smart tag? Filling the form? or just give me the bloody smart tag device and take my money! 

It's turn out i need to fill in a form. Thus i'm filling the form when im express my intention to the customer service personnel. Few minutes are wasted. I can have fill the form in advance when i'm waiting. 

While for reloading TnG card, there's another counter. The girl keep shouting "Who want reload can come to here!" Yet there's not many people reloading their TnG card....! 

Please la, Touch N Go, you already in the monopoly business, all highways are using Smart Tag, please improve your service to serve your customers! We know, you know, i know, we always heard "Customer is KING" and this failed to apply to Touch N Go Centre! 

Okay. End of my 2cents ranting on getting a smart tag! 

Please dont sue me TnG. Open your heart and accept my 2cents pls. 

End. 

Quik2Go , Quick 2 Go by Touch 'N Go

Updates.... updates... on yesterday entry Quik2Go , Quick 2 Go

Finally i got the call from Touch 'N Go Careline... Guess what.. 1st time it ring for 2 rings and cut off...

Few second later, TnG Careline called again.

For the 1st time, im feel so frustrated. The tone by the Customer Service was rude! basically, they call in and to inform and acknowledgment on  my complaints which i lodged on Saturday! They admit there's an error and they going to refund me the RM100.00 but its going to take 2-4 weeks time...

Oh shit, what the fuck you Touch 'N Go, charge me so easily and now your side got error and going to take ages to refund me! Will you refund me with INTEREST ? ? Will you?

No more Quik2Go.. its an failure project between CIMB and Touch 'N Go... both parties never looks into serious on the project! Wasted my $$$, my effort, my time spent....

No more CIMB n Touch 'N Go....

If im into it, Zing Card by Hong Leong bank and Maybank would be my choices! No more CIMB and Touch 'N Go these 2 combination!

My RM100.00 is hanging inside with Touch 'N Go.. Let's waits and see how long they would refund me!
Fuck You Touch 'N Go....

P/s: I cant believed that for 1st time, im using such word here without second thought... this show CIMB and Touch 'N Go Quik2Go project really psssst me off...

Quik2Go , Quick 2 Go

On Saturday, 19 June 2010, im giving Quik2Go Touch N Go a second chance after my 1st attempt back in March 2010.

I thought , i expect, the Quik2Go services will improve over the last 3 months and im testing my internet speed on that movement was good and only i dare to try to reload my TouchNGo card with Quik2Go services. 

Here begins of a series of process and photos.
Checking my card status:

Testing the card reader

Pressed submit and its took about few second to read the card.

I still have balance of RM7.10

Reload history.. which i 1st reload 3 months back 

Ok, now i got confidence to begin my Touch n Go reload via Quik2Go.. before that, i do make sure my internet was normal! 

Reading the card again.... 

Only 1 credit card bank can reload which is CIMB and only RM100.00 available 

Key in your credit card number and all the details in below....

After keyed all the detail, clicked submit and its show " Initialize Transaction in progress"

Then the message changed to "Processing secure fund in progress..."

Then i guess the website is directed to Direct Access CIMB for Mastercard SecureCode verifiy where i have to key in my personal message... 

Yes, im right, its loading...MasterCard SecureCode

After loading, i keyed in my personal message. for this screen, i did not print screen...

After tht, i press to continue and guess what..... 

oh shit, i was surprised by this website! Omg.. i feel helpless...i wanna RAGE...Since its showing this kind of message, i was hoping that the transaction did not went through! I was hoping! i Hope... 

So, i called the Direct Access Customer service... and check... to my surprise again, OMG...

my RM100.00 is being charged! 

Its went through yet showing this kind of message! 

I WANNA RAGE!

)(*&^%$#@!@$#%^&*())*^$%^&%&*^*^&*&*&^*&%^&%&**)&*)&^*&^)  

Knowing that my card being charged RM100.. hope that Quik2Go system able to show the reload.. so i quickly go checks my card status... 

Checking at Reload history for today and its show NO DATA.. im sad and disappointing!

Knowing the Direct Access Customer Service is helpless nothing can offer to help me, i called Touch N Go Customer service to lodge a complaint and ask them to check!

Its Saturday noon, how many people would be calling TouchNGo customer service, i thinks it should be less people! I choose ENGLISH and the line being get cut while waiting! WTF WTF... i tried twice, twice also the same! 

Frus up, then i choose MALAY language, guess what, immediately got people answer my call...

The customer service asked me to click on RELOAD RECOVERY and its show no transaction. WTF...

The CS took down my card serial number and said they will revert in 2 working days... which im expected. LAZY Technical TEAM of Touch n Go!

Today is Tuesday, i did not received any call from Touch N Go.. so How now Touch N Go ? Where is my RM100 gone to? I want my money back!

Food for thought : in this scenario, who should i blame? 

CIMB for not being helpful enough? CIMB just playing "tai-chi" pushing the problems to TouchNGo... I remember long long time ago, when im purchase a reload card via Maybank2u.com.my and the transaction was not went through yet my money being deducted. I called the customer service and complaint, and they eventually reverted back to me in promised time.

While TouchNGo Customer service are not performing up to standard as set by themselves.. 2 working days to settle customer problem also failed to achieve!

TouchNGo, being the only, monopoly the market segment in whole Malaysia yet fail to perform in this case CIMB Quik2Go.. Sad Sad. its just sad... 

While on other hand, my twitter friend MX510 said his Maybank TouchNGo Zing card are doing fine!

Conclusion: You know I know who should I blame to...

Quick 2 Go by Touch 'n Go II

Updates:

For previous entry on Quick 2 Go entry about all my frus, complains and whatever shits and its end just now!

Just now evening, around 6.00pm, Touch n Go Careline customer service called me, too bad im in meeting with my other dept finance manager to clear some figures.. i asked him to call back me in 20 minutes.

Lucky, my clearing session end around 6.20pm and im expecting any call from TnGo CS anytime soon. at 6.30pm, he called back again.

So, he revert back to me from technical team... by saying all i need to do now is just perform another reload again. That's all...  but im not so convenience about his answer... perform another reload again? what if im being charged again!

So i got no questions to ask, i asked him about why would the transaction failed on Saturday. He answer: its might be your connection failure during performing reload process ( wtf, Touch N Go takes advantage of Poor streamyx, this time, i shd BLAME TM NUT for poor streamyx connection! haha... ).

hmmm... im speechless... im just end the conversation with some doubt in mind.

Just now, connect my device to PC and im in Touch N Go Quick2 go website, checking on my card status... and i click reload via credit card...

its detected me i have 1 outstanding transaction, and its lead me to Reload Recovery. Hmmm.. how come on Saturday i never try to click the Reload Recovery link....

Ok, so i click the Reload Recovery and just click, submit and submit... and its DONE.

Now my COMBI card have RM100.00 value in card! Wee.... 

Im going to try it on Wednesday when going to Sidpubs in TTDI for St Patrick Days... Weee.... 

Conclusion: 

1. Try to avoid to activate your Quick 2 Go device and card during weekend! its lack of supports from Touch N Go. 

2. Be prepared on your internet connection. Specially if you are on mobile broadband, if can try to avoid, else you will get the lame excuses, which is helpless... 

3. Must save 03-7628 5115 Touch N Go Careline number. You definitely need to call them.  

4. Pray hard when you doing ur reload.. May the god on your side. All the best! Good luck! haha...  

Quick 2 Go by Touch 'n Go

Last week, i re-visited Touch n Go website thinking of wanted to print out my e-statement...

But my card was expiry! Wtf.. If want give e-statement, just let it be! why need to have expiry date!

Then i noticed there is 1 new product on the website that is Quick2 Go.

i saw this during weekday, and i decided to get the Quick 2 Go on Saturday. Lucky i have my Direct Access card with me, thought of cancelling the card, but im too late to do so!  I was charged RM50 service tax on it! WTF WTF.. must utilise it well!

Currently, only users with CIMB credit card which inculdes Direct Access (DA) are entitled to buy the Quick2Go device.

Its cost RM38, and must be paid by cash at Touch n Go KL Sentral, WTF.. To buy the Quick2Go must own CIMB card, yet i can not pay using my DA... what a suck rules by Touch N Go!

Alternately you can purchase the Quick2Go using ur CIMB rewards point. The PDF link is here.  The reward points required are 7,600bp.

I read though all the Questions and Answer in the Frequent Asked Question.  Its looks promising! So simple as A,B,C...

im just waiting Saturday to arrive and get the device.

This is the box, which only contain 3 pieces of item inside 

Side View, so promising... 

At the back on box.. looks so easy as A,B,C 

Steps to setup also just easy as A,B,C... 

The 3 items inside the box. There is no paper manual but with just 1 mini CD. 

 Plug the device into USB port, and viva, its done.  How i wish... 

As you notice, the TnGo card come with chips... called COMBI card... 

At the back, as usual... 

The red light showing the device is reading the card... 

At the back of device, its very important to checks the back of device! Very Important! 

Ok, everything is ready.. now left installation parts. put in the CD: 

Basically only 3 drivers need to install and the installation quites fast. 

After that, visit the Quick2Go website to register your card and reader. Yes, you hear it right, need to register your read too... 

1st: Click on register now. Key in your card series number and follow the particular information required for 1st time registration. 

The registration are really tricky! At 1 part, when im required to register my reader, its state, Reader ID. I was like, what the hell how i know what is reader ID. As usual, before asking for help, i tried to trail and error... i simple key in 1, fail.. Any my favourite numbers, also fail. 

Then come to last resort, i have to call the 03-7628 5115 Touch n Go Careline Curstomer Service (CS)! i hate this part when calling customer service... if you select ENGLISH.. haha, all the best and good luck on ur waiting...  

so i select MALAY.. and its appear have a little bit faster respond if compared to ENGLISH... 

Reader ID required

So im asking the CS, what is Reader ID and where i can find it... then she tell me and ask me looks at the back of reader sticker... oh... that 1 ar... WTF...  no where got mention that was the reader ID... how im going to know it... WTF.. looks so easy as A,B,C and its just like leaving blind man to do the registration job! 

Ok, now i know what's my reader ID... i key in and register... WTF.. 1st time registration need about 10 minutes to register the reader? OMG... 10 minutes... 10minutes... HELO, pls wake up, to whoever who may concern, like this, How we Malaysia to achieve Vision 2020... 

10 minutes registration

At the end, registration FAILED... i called the CS again! Asking why? and how? Guess what, her reasons is: Server might have problems.. pls try again later... Fark la... so lame the excuses... 

Then i checks my Card status, eh, its show RM0.00 balance, its working fine! so without 2nd thought, i went to reload using my DA...  

FYI, currently only can reload RM100.00 only. No others amount  and the convenience fee is waived. According to the CS in KL Sentral, after the promotion period, the convenience fee will be RM1.50 per re-load.  

Reloading the card... so many steps need to performs... argh... i hate it... but no complains... internet banking, more steps are for sake of users... 

MasterCard SecureCode

Reload via credit card Approved or Completed. 

When seeing Approved or Completed, im start to worry! what do you mean by Approved or Completed. its can be Approved and not completed or Completed but not Approved! WTF... i smell something fishy! 

then next: checks my card status: 

oh shit, im in fish pond already! Fish you! 

Card status: 

Alert: Detected an outstanding transaction in Touch 'n Go Transaction Server 

So i call the careline again, for 3rd times within 1 hour... Another un-satisfying answer from the CS. 

He mention his side can not view / check anything, but only can help me to submit my case to technical team. Yes, he said help me submit my case to technical team but not pass my call to technical team. 

He said, technical team will revert back by calling me back within 48 hours of working day! Fish you la... 48 hours... another lame excuses! i called on Saturday, and he said technical team not working on Sat and Sunday, so i will get call by end of Tuesday! Tuesday! Fish you! 

Lastly, im wondering How the Touch 'N Go can just simple introduce products to people without proper testing and also proper education to customer! Lacking here and there, i know simple is good but when involved so many information, simple do will not get the job done! 

Main purpose of giving convenience to customer to reload at home is GONE... 

Im wondering those uncle aunty who purchased Quick2Go device will facing any problems or not.. im consider myself quite IT savvy, also facing problems, how about uncle aunty....     

Fish..fish... fish... Be the only MONOPOLY in market still never learnt to improve yourself! WTF...

Let's wait how fast the technical team will revert back to me! My COMBI card is sitting idle, comfortable at home! WTF... 

Wondering did Touch 'N Go have refund policy? im very un-satisfy with the Quick2Go now! 

I guess Touch 'N Go is going to piss off all the CIMB credit card holders ( im already 1 ) and ended CIMB get the bad name too! CIMB pls do your parts, push ur partner do more hard works!