Monday, March 15, 2010

Quick 2 Go by Touch 'n Go

Last week, i re-visited Touch n Go website thinking of wanted to print out my e-statement...

But my card was expiry! Wtf.. If want give e-statement, just let it be! why need to have expiry date!

Then i noticed there is 1 new product on the website that is Quick2 Go.


i saw this during weekday, and i decided to get the Quick 2 Go on Saturday. Lucky i have my Direct Access card with me, thought of cancelling the card, but im too late to do so!  I was charged RM50 service tax on it! WTF WTF.. must utilise it well!

Currently, only users with CIMB credit card which inculdes Direct Access (DA) are entitled to buy the Quick2Go device.

Its cost RM38, and must be paid by cash at Touch n Go KL Sentral, WTF.. To buy the Quick2Go must own CIMB card, yet i can not pay using my DA... what a suck rules by Touch N Go!

Alternately you can purchase the Quick2Go using ur CIMB rewards point. The PDF link is here.  The reward points required are 7,600bp.

I read though all the Questions and Answer in the Frequent Asked Question.  Its looks promising! So simple as A,B,C...

im just waiting Saturday to arrive and get the device.

This is the box, which only contain 3 pieces of item inside 

Side View, so promising... 

At the back on box.. looks so easy as A,B,C 

Steps to setup also just easy as A,B,C... 

The 3 items inside the box. There is no paper manual but with just 1 mini CD. 

 Plug the device into USB port, and viva, its done.  How i wish... 

As you notice, the TnGo card come with chips... called COMBI card... 

At the back, as usual... 

The red light showing the device is reading the card... 

At the back of device, its very important to checks the back of device! Very Important! 

Ok, everything is ready.. now left installation parts. put in the CD: 
Basically only 3 drivers need to install and the installation quites fast. 

After that, visit the Quick2Go website to register your card and reader. Yes, you hear it right, need to register your read too... 

1st: Click on register now. Key in your card series number and follow the particular information required for 1st time registration. 

The registration are really tricky! At 1 part, when im required to register my reader, its state, Reader ID. I was like, what the hell how i know what is reader ID. As usual, before asking for help, i tried to trail and error... i simple key in 1, fail.. Any my favourite numbers, also fail. 

Then come to last resort, i have to call the 03-7628 5115 Touch n Go Careline Curstomer Service (CS)! i hate this part when calling customer service... if you select ENGLISH.. haha, all the best and good luck on ur waiting...  

so i select MALAY.. and its appear have a little bit faster respond if compared to ENGLISH... 
Reader ID required

So im asking the CS, what is Reader ID and where i can find it... then she tell me and ask me looks at the back of reader sticker... oh... that 1 ar... WTF...  no where got mention that was the reader ID... how im going to know it... WTF.. looks so easy as A,B,C and its just like leaving blind man to do the registration job! 



Ok, now i know what's my reader ID... i key in and register... WTF.. 1st time registration need about 10 minutes to register the reader? OMG... 10 minutes... 10minutes... HELO, pls wake up, to whoever who may concern, like this, How we Malaysia to achieve Vision 2020... 
10 minutes registration

At the end, registration FAILED... i called the CS again! Asking why? and how? Guess what, her reasons is: Server might have problems.. pls try again later... Fark la... so lame the excuses... 

Then i checks my Card status, eh, its show RM0.00 balance, its working fine! so without 2nd thought, i went to reload using my DA...  

FYI, currently only can reload RM100.00 only. No others amount  and the convenience fee is waived. According to the CS in KL Sentral, after the promotion period, the convenience fee will be RM1.50 per re-load.  

Reloading the card... so many steps need to performs... argh... i hate it... but no complains... internet banking, more steps are for sake of users... 
MasterCard SecureCode

Reload via credit card Approved or Completed. 

When seeing Approved or Completed, im start to worry! what do you mean by Approved or Completed. its can be Approved and not completed or Completed but not Approved! WTF... i smell something fishy! 

then next: checks my card status: 

oh shit, im in fish pond already! Fish you! 

Card status: 
Alert: Detected an outstanding transaction in Touch 'n Go Transaction Server 

So i call the careline again, for 3rd times within 1 hour... Another un-satisfying answer from the CS. 

He mention his side can not view / check anything, but only can help me to submit my case to technical team. Yes, he said help me submit my case to technical team but not pass my call to technical team. 

He said, technical team will revert back by calling me back within 48 hours of working day! Fish you la... 48 hours... another lame excuses! i called on Saturday, and he said technical team not working on Sat and Sunday, so i will get call by end of Tuesday! Tuesday! Fish you! 

Lastly, im wondering How the Touch 'N Go can just simple introduce products to people without proper testing and also proper education to customer! Lacking here and there, i know simple is good but when involved so many information, simple do will not get the job done! 

Main purpose of giving convenience to customer to reload at home is GONE... 

Im wondering those uncle aunty who purchased Quick2Go device will facing any problems or not.. im consider myself quite IT savvy, also facing problems, how about uncle aunty....     

Fish..fish... fish... Be the only MONOPOLY in market still never learnt to improve yourself! WTF...

Let's wait how fast the technical team will revert back to me! My COMBI card is sitting idle, comfortable at home! WTF... 

Wondering did Touch 'N Go have refund policy? im very un-satisfy with the Quick2Go now! 

I guess Touch 'N Go is going to piss off all the CIMB credit card holders ( im already 1 ) and ended CIMB get the bad name too! CIMB pls do your parts, push ur partner do more hard works! 







10 comments:

Zaini said...

wew.this is really something.wonder what next.

Anonymous said...

what is actually QUICK 2 GO?
i wonder whether is it an internet pass or its a touch n go card?

vin_ann said...

read la my post properly...

its just a touch n go card with chip enabled for you to reload from home using CIMB credit card.

here you are, summarised in 1 sentence.

fairlady1121 said...

Thanks for the sharing, at 1st would like to grab one for myself as I am one of the DA too just to ease the hassle. By reading ur comments, I think it is more hassle if I got 1 fr myself....haha...forget abt it

Anonymous said...

Vin thanks for the info..aku ingat baru nak beli..nasib baik tak beli..byk menyusahkan dari menyenangkan..aku rasa elok ko pulang kan je..CIMB pun satu jahat ambik biznes dari UEM senang2 jer..ni semua politik punye kerja..rakyat jugak yg jadi bahan ujikaji..more info pls click here http://www.themalaysianinsider.com/index.php/business/53718-cimb-raises-stake-in-touch-ngo-to-5222pc

pham said...

thanks for ur sharing..at first i though wanna cimb cal & ask wat used for this starter..lucky i search by google & saw ur share.if nt im another u..

budleee said...

owh gosh..

i thought of getting one too

not anymore..

suddenly, driving 10 minutes to the petrol station to reload, seemed so easy ocmpared to this...

Anonymous said...

i oso bought one... same thing with u.... damn.... now my card still havnt yet reload... after few time reload failed....and now, the page to reload oso didnt exist... wtf...

vin_ann said...

reload few time fail?

pls check your credit card to see whether your card being charged o not.

my 2nd n last reload was charged to credit card and i demanded refund!

2 days later my credit card being re-charged back.

Anonymous said...

no prob with me man.. i think this is most practical method.. u also will get credit card points with ur reload instead of nothing..

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